Refund policy

We do NOT need to be notified of a return prior to shipping the return.

• ALL ITEMS PURCHASED USING A DISCOUNT 35% OR MORE IS FINAL SALE.

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for a STORE CREDIT or a full refund 

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Store Credit will be issued within 5-7 business days of receiving your return.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase. 

• If you send back an item that does not qualify for a return we will ship the order back to the customer.

• If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will cancel and refund the order.